Contact form

Please note that the European Commission’s preliminary screening service provides citizens with general information about their rights under EU law when travelling and about how to proceed if they wish to lodge a complaint. The Commission services do not handle complaints themselves. They must rather be submitted to the airline company and/or to the competent authority.

List of competent national authorities and further information about EU passenger rights

Contact form

First name*

This field is mandatory!

Last name*

This field is mandatory!

Email address*

Please enter a valid email address
e.g. address@example.com

Nationality*

This field is mandatory!

Country of residence*

This field is mandatory!

Preferred contact language*

This field is mandatory!

Alternative contact language

About the incident

Operating Airline*

This field is mandatory!

Date of Journey*

This field is mandatory!

Country where the incident occurred*

This field is mandatory!

Have you already lodged a complaint?*

This field is mandatory!

Type of incident*

This field is mandatory!

Description of the incident*

This field is mandatory!

I authorise the European Commission to add my e-mail to the Europe Direct mailing list

I have read and agree with the data protection terms

This field is mandatory!